Frequently Asked Questions
Addressing Your Common Questions
We answer your most common questions, providing the clarity and information you need to confidently choose the right care for your needs.
What NDIS services do you provide?
As an NDIS service provider in Victoria, we provide various services for NDIS participants. Our support services are personalised for your needs and provided by qualified support workers. Our NDIS services include the following:
- Assistance to Access and Maintain Employment or Higher Education
- High-Intensity Daily Personal Activities
- Assistance in Coordinating or Managing Life Stages, Transitions and Supports.
- Daily Personal Activities
- Assistance with Travel/Transport Arrangements
- Assistance with Daily Life Tasks in a Group or Shared Living Arrangement
- Innovative Community Participation
- Development of Daily Living and Life Skills
- Household Tasks
- Participation in Community, Social and Civic Activities
- Group and Centre-Based Activities
- Community Nursing Care
What experience and skills do staff members have?
At CCC Disability Support Service, our staff members possess qualifications in aged care, in-home care, mental health care and nursing care. With specialised training to understand diverse disabilities, we ensure compassionate, high-quality support for all participants.
Can you provide staff who speak languages other than English?
Yes, at CCC Disability Support Service, we can provide staff members who speak languages other than English. Specifically, we have team members fluent in Tagalog and Bisaya to ensure effective communication and support for participants from diverse backgrounds.
Do I need to be a part of NDIS to use your service?
Not necessary, we are committed to providing care and support to individuals with varying needs, whether they are enrolled in the NDIS or not. Our services are accessible to anyone requiring assistance, including those needing aged care or support for disabilities.
How does the provider check the quality of staff delivery?
We make sure quality staff delivery through comprehensive training programs and ongoing professional development. Regular performance evaluations and feedback are also conducted to maintain high standards of care.
What experience do you have working with NDIS participants?
We have over a year of experience specifically working with NDIS participants for disability and more than five years in aged care. Our team is trained to understand the unique needs of individuals with disabilities, ensuring compassionate and effective support tailored to each participant’s requirements.
How can I get in touch with you?
You can get in touch with us at CCC Disability Support Service by visiting us at Donnybrook VIC 3064, Australia. For more information or to reach out, feel free to call us on 1300 582 715 or email us on info@cccdisabilitysupportservices.com.au, and we’ll be happy to assist you!
What kind of training does your nursing staff go through?
At CCC Disability Support Service, our nursing staff undergoes comprehensive training that includes:
- Disability Training: Focuses on understanding different disabilities, communication techniques, and personalised care strategies.
- Aged Care Training: Covers essential skills for providing care to elderly individuals, including health monitoring and support with daily living activities.
- Caring for Mentally Ill Persons: Emphasises mental health awareness, crisis intervention, and effective communication techniques to support individuals with mental health challenges.
This multi-faceted training ensures our nursing staff are well-equipped to provide high-quality care tailored to the needs of all participants.
Do you charge travel fees?
Yes, travel fees may apply depending on individual circumstances and NDIS guidelines.
Does your nursing service allow medication?
Yes! Our qualified nursing staff is trained to manage medications safely and effectively, following the required guidelines, and make sure the well-being of participants. This includes administering prescribed medications, monitoring for side effects, and providing education on medication management.
How do you communicate with participants during emergencies?
During emergencies, we communicate with participants through phone calls for immediate support, video conferencing for face-to-face interaction, and in-person visits if necessary to provide direct assistance.